Terms of Hire
Firstly, we would like to say a HUGE thankyou for choosing us to dress you on your special occasion! By renting a product from us you are agreeing to the terms and conditions listed below.
Unfortunately, as a business we cannot offer refunds on any change of mind or sizing errors. We do understand that COVID has impacted a few of your events and we are more than happy to honour a credit for those situations. Please give us 48 hours’ notice prior to your event being cancelled to issue a credit when possible.
Our standard rental period is 3 days (Friday-Sunday). If you require additional dates or have a mid week event, please let us know in advance and we can discuss this further.
Collections & Returns
As our business has expanded Australia wide we have decided to transition to an online only store. This means you can book any item of your choice via Instagram DM and it will be shipped to you with an express return shipping label.
For items posted, we need them packed and returned to us by that Monday prior to 12pm - late fee's will apply if not returned on time. Please ensure you lodge your returns at your local post office and not in a local post box - these can cause major delays.
What if my dress doesn't fit?
As we transition to an online only business, we do understand that it can be difficult to rent an item without trying it on first! With this in mind, we will be more than happy to issue a store credit for the customer (minus delivery fees) if your dress does not fit as desired. For this credit to be issued, the garment must be returned prior to 5pm that weekday, failure to do so will result in no credit being issued. It is the customer's responsibility to try on and let us know if it does not fit in due time. We wont be held responsible if the return deadline for a store credit is missed. We require all returns to be lodged over the counter at your nearest Australia Post and a tracking number provided to us once done.